Field Service Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 01/30/2025
**INTRODUCTION**:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking a motivated, Field Service Engineer to join our high achieving Service team specializing in Mineral Processing Analytical Equipment Inspections, Maintenance and Repairs.
WHAT WILL YOU DO
The successful applicant will play a crucial part in performing and coordinating service activities relating to our equipment, spares, and wears, and providing customers with technical services support in conjunction with our sales team. In addition to this, other key responsibilities will include:
Provide hands-on service work on Metso Mineral Processing Analytical Equipment in the field at various customer site.
Provide technical liaison services between customers, product divisions and sales personnel.
Perform technical evaluations and analyse equipment and machine component failures.
Supervise and oversee projects on customer sites.
Complete field machine inspections per global and customer procedures.
Escalate questions and analysis to Technical Support and Engineering.
Prepare post site visit reports, time sheets and expenses after site visits.
Support warranty process and Root Cause Analysis (RCA) where applicable.
WHO YOU ARE
Bachelor’s degree in mechanical engineering
Minimum of 3 years’ experience in mining/mineral processing equipment
High-level fault-finding aptitude.
Intermediate computer literacy in MS Office - Word and Excel.
Must have current motor vehicle license.
Must be physically fit and able to pass random medical and drug tests.
Excellent communication and interpersonal skills.
Ability to read and interpret P&ID, pneumatic, hydraulic, and mechanical schematics.
Ability to work away from home, for extended periods and extended hours, on weekends or as required, including overseas, Passport is required.
Clearly understand and competency in Risk management and safety rule compliance.
Full OEM training on Metso Analytical Equipment provided.
WHAT’S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority - both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
Comprehensive medical insurance benefits
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.