Supervisor, Field Service

Date Posted:
2025-05-27

Country:
Indonesia

Location:
PT Citas Otis Elevator, Ruko Permata Bintoro Kav 95-96, Jalan Ketampon Surabaya, Indonesia

Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and is looking for a Service Supervisor for one of our entities. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.

On a typical day you will:
- Supervise, train, and coach service technicians, ensuring that they have the necessary resources and training.- Creates and manages preventive maintenance schedules, allocates daily tasks to technicians, and manages workload and overtime.- Provides technical guidance and assistance to service technicians, troubleshooting issues and ensuring proper installation, maintenance, and repair of elevator systems.- Ensures that all maintenance and repair work is performed according to company standards and safety regulations.- Communicates with clients regarding service needs, responds to complaints, and ensures high levels of customer satisfaction.- Maintains accurate records of work performed, including timesheets, material cost estimates, and job site records.- Provide support in carrying out the elevator and escalator maintenance and service visits of the units within assigned territory.- Work within defined geographical area / territory, managing the portfolio of elevators and escalators within it.- Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.

What you will need to be successful- Minimum a Technical certificate in Engineering, Mechanical or Electrical.- At least 10 years of field experience in elevator/escalator industry.- Experienced in handling a team of Technicians in elevator industry.- Having a good understanding and compliance with safety procedures.- Having a good customer service mindset to bring an excellent Otis customer service to customers.- Having a positive, teamwork & growth mindset.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext