Restaurant Supervisor

**Responsibilities**
- Supervise and coordinate the day-to-day activities of the restaurant, ensuring efficient and seamless service.
- Monitor the dining area, ensuring it is clean, organized, and set up according to restaurant standards.
- Ensure that all staff adhere to health, safety, and sanitation regulations.
- Lead, motivate, and manage the front-of-house team, including servers, hosts, and bussers.
- Assign and oversee staff tasks, ensuring that all duties are completed to the required standard.
- Assist in training new staff and providing ongoing support and coaching to existing team members.
- Conduct pre-shift briefings to communicate daily specials, promotions, and any other relevant information to the team.
- Ensure a high level of customer service is maintained throughout the shift.
- Address and resolve any guest concerns or complaints promptly and professionally.
- Interact with guests to ensure they are satisfied with their experience and gather feedback for improvement.
- Assist the Restaurant Manager in implementing and enforcing restaurant policies and procedures.
- Provide input on staff performance for reviews and evaluations.
- Support the Restaurant Manager in maintaining inventory and ordering supplies as needed.
- Ensure that food and beverage quality meets the restaurant's standards.
- Monitor the presentation of dishes, ensuring consistency and excellence.
- Collaborate with the kitchen team to ensure timely and accurate delivery of orders.
- Assist in managing the cash register, including processing payments, handling cash, and balancing the till at the end of the shift.
- Monitor sales and help identify opportunities to increase revenue, such as upselling and promotions.
- Coordinate shift changes and ensure that all roles are covered.
- Handle any staff issues or conflicts that arise during the shift.
- Ensure smooth transitions between shifts, with clear communication between teams.
- Ensure compliance with all health and safety regulations, including food safety standards.
- Conduct regular inspections of the dining area, restrooms, and other facilities to ensure cleanliness and safety.
- Report any maintenance issues or safety concerns to the Restaurant Manager.
- Prepare shift reports, detailing any issues, incidents, or noteworthy observations.
- Provide feedback to the Restaurant Manager on staff performance, guest feedback, and operational efficiency.

**Requirements**:

- Previous experience in a supervisory role within a restaurant or hospitality setting.
- Strong understanding of restaurant operations, including customer service, food safety, and team management.
- Excellent leadership and communication skills.
- Strong problem-solving abilities and the ability to handle difficult situations with poise.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in point-of-sale systems and basic computer skills.
- Attention to detail and a commitment to maintaining high standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong interpersonal skills and the ability to build positive relationships with both guests and staff.
- Ability to remain calm under pressure and lead by example.
- High school diploma or equivalent is required.
- Additional training or certifications in hospitality or restaurant management is a plus.

Jenis Pekerjaan: Penuh Waktu, Kontrak
Panjang kontrak: 12 bulan

Pertanyaan Lamaran:

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Pengalaman:

- Restaurant Supervisor: 2 tahun (Diwajibkan)

Bahasa:

- Inggris (Diutamakan)