IT Support

6 days ago

Jakarta, Jakarta, Indonesia MyRobin Full time $15,000 - $30,000 per year


Job Descriptions:

  • Coordination with the Remote users and install the mandatory utilities
  • Address user tickets regarding hardware, software, and networking
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Maintaining and administering computer networks and related computing environments
  • Thorough understanding of TCP/IP and networking concepts
  • Configure and Manage Wireless Access Points
  • Troubleshoot network and wireless connectivity of corporate users
  • Knowledge of application transport and network infrastructure protocols.
  • Manage printer servers
  • Manage hardware and software assets
  • Handling Outlook and Mailbox-related issues
  • Assist users in connecting Video conferencing applications such as Googlemeet, Webex, etc.
  • Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Basic knowledge on Switch, Router, and Firewall functionalities.

Requerements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 1-3 years of work experience in technical support or IT Support roles.
  • Excellent verbal and written communication skills in both local language and English.
  • Strong analytical and problem-solving abilities.
  • Good interpersonal skills and the ability to work in a team.

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