QA Content Moderator
5 days ago
Overview
As a Quality Assurance, you and your team will be tasked to ensure that the screening and labelling quality of Content Moderating agents are up to client's standard and complies with their policies.
Responsibilities
- Analyze adherence to quality policies and procedures by monitoring agents.
- Execute coaching process using internal standards for feedback and coaching.
- Execute number of observations and feedback required per agent according to the client request or internal standards.
- Provide coaching and develop agent's opportunities by using effective interpersonal communication.
- Develop reports in excel to inform about top call drivers and main opportunities found.
- Attend internal & external call calibration sessions.
- Observe potential inappropriate behaviors and provide real time alerts that are followed with immediate actions taken (security rider).
- Deliver feedback to agents.
Qualifications
- Associate's Degree of any major.
- Minimum IPK 2,75.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Having experience as Quality Assurance in BPO minimum 6 month.
- Good English oral and written communication skills.
- Able to operate Microsoft Office, especially Microsoft Excel and Microsoft Power Point.
- Willing to work in Shifting Schedule including weekend and Public Holiday
- Work location in Yogyakarta
- Can join immediately
-
Content Moderator Social Media Yogyakarta
3 days ago
Yogyakarta, Yogyakarta, Indonesia TP Full time 15,000,000 - 30,000,000 per yearQualification:Bachelor's degree or equivalent diploma (Fresh Graduate open to apply)Minimum IPK 2,750-3 years' work experience in content moderation or service handlingFluent in English both of Reading & WrittenCommunicativeDon't have any phobia (especially when watching videos)Willing to work in SHIFTING SCHEDULE including Weekend and Public HolidayWilling...
-
Team Leader Content Moderator
5 days ago
Yogyakarta, Yogyakarta, Indonesia Teleperformance Full time $40,000 - $50,000 per yearResponsibilitiesManage a team of ccontent moderator, ensuring that they adhere to company policies and procedures.Monitor team performance metricsIdentify areas for improvement and implement strategies to enhance team performanceCoach and train team members to improve their skills and knowledge.Conduct regular performance evaluations and provide feedback to...
-
Senior Digital Marketing
5 days ago
Yogyakarta, Yogyakarta, Indonesia PT. Nusantara Berkah Digital (Nutapos) Full time $33,000 - $120,000 per yearRingkasanSyarat PekerjaanSenior Digital Marketing At least 3 years experience in a digital marketing or advertising position, especially in performance marketing.Experience with Google Ads; Facebook Ads; Instagram Ads.Develop proposal with strategic campaign, creators recommendation, and creative direction.Excellent knowledge of the digital advertising...
-
Content Moderator English
5 days ago
Yogyakarta, Jogja, Indonesia Convergence Full time 120,000,000 - 180,000,000 per yearContent Moderator EnglishJob Description Agent(Generalist):Content ModerationText-basedQualification :Male / FemaleEnglish proficiency: Agent (B1),- reference: Willing to work in shiftingYogyakarta siteData Entry and clerical excellent (Ms. Excel and Word proficient)
-
Social Media Content Moderator Yogyakarta
6 hours ago
Yogyakarta, Indonesia Teleperformance Full time**Qualification**: - Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply) - Minimum IPK 2,75 - 0-3 years' work experience in content moderation or service handling - Fluent in English both of Reading & Written - Communicative - Don't have any phobia (especially when watching videos) - Willing to work in SHIFTING SCHEDULE including...
-
Social Media Content Moderator Yogyakarta
6 days ago
Yogyakarta, Indonesia Teleperformance Full time**Qualification**: - Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply) - Minimum IPK 2,75 - 0-3 years' work experience in content moderation or service handling - Fluent in English both of Reading & Written - Communicative - Don't have any phobia (especially when watching videos) - Willing to work in SHIFTING SCHEDULE including...
-
Social Media Content Moderator Yogyakarta
6 hours ago
Yogyakarta, Indonesia Teleperformance Full time**Qualification**: - Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply) - Minimum IPK 2,75 - 0-3 years' work experience in content moderation or service handling - Fluent in English both of Reading & Written - Communicative - Don't have any phobia (especially when watching videos) - Willing to work in SHIFTING SCHEDULE including...
-
Social Media Content Moderator Yogyakarta
4 days ago
Yogyakarta, Indonesia Teleperformance Full time**Qualification**: - Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply) - Minimum IPK 2,75 - 0-3 years' work experience in content moderation or service handling - Fluent in English both of Reading & Written - Communicative - Don't have any phobia (especially when watching videos) - Willing to work in SHIFTING SCHEDULE including...
-
Team Leader Content Moderator English
4 days ago
Yogyakarta, Indonesia convergence Full timeMale Max 35 years old - Minimum D3 education - Experience as a "Team Lead Content Moderator" - professional in English - Willing to work shifts - Placement in Yogyakarta What you get: - Basic Salary - BPJS of Employment - BPJS Health - Skill Allowance - Public Holiday Pay Jenis Pekerjaan: Kontrak Panjang kontrak: 3 bulan Gaji: Rp3.500.000 - Rp3.800.000 per...
-
Social Media Specialist
2 weeks ago
Yogyakarta, Indonesia PT Surya Digital Teknologi Full timeSurya Digital Teknologi is a digital agency based on Indonesia. We specialise in creating mobile apps, websites, and software solutions including recruitment solution for large, medium, and small businesses. We aim to automate your tasks and help you achieve better results, giving you more time to focus on what matters the most. We take pride in being...
-
Academy Affair and Operation
6 hours ago
Yogyakarta, Indonesia HACKLAB ROCKS Full timeWe are Hacklab Rocks, a tech talent management company. **Academy Affair and Operation** Location: Remote or prefer Hybrid at Yogyakarta Requirement: - Experience in managing academy operation - Good administrative and manage end-to-end academy activities - Good in quality control for whole academy activities - Good communication - Have experience of...
-
Operational Manager
6 days ago
Yogyakarta, Indonesia convergence Full time**About the role**: Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction. **What You Will Do ;**: - Meet all Key Performance Metrics established. - Maintain metrics and analyze data...
-
Contact Center Agent
5 days ago
Yogyakarta, Jogja, Indonesia Convergence Full time 15,000,000 - 25,000,000 per yearA Contact Center is a department that manages customer interactions across multiple channels. In addition to handling inbound and outbound calls, contact center agents also communicate with customers via email, messages, chat, validation and social media.The Contact Center consists of:Customer ServiceDesk CollectionValidation OfficerTelemarketingContent...