Customer Relations Officer
5 days ago
ABOUT
PT Samuel Kripto Indonesia began in 2021 as a member of Samuel Group, envisioned as a consumer-grade enterprise product in a digital world. We want to democratize the financial services system to be more accessible for everyone.
RESPONSIBILITIES
- Develop and maintain strong relationships with customers through various communication channels
- Handle customer inquiries, complaints, and issues, striving for prompt and effective resolution to maintain a positive relationship.
- Collect and analyze customer feedback to identify areas for improvement in products, services, and customer experience.
- Collaborate with marketing and AO regarding new customer requirements and its process completeness support.
- Provide support BTL campaign or any marketing event.
QUALIFICATIONS
- Bachelor's degree in Secretary, Communication or a related field
- Strong Interpersonal Skills and Client Relations experience
- Proficiency in Customer Support and Customer Satisfaction
- Effective communication skills, both written and verbal
- Ability to work collaboratively within a team environment
- Experience in the financial services industry is a plus
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