Guest Relation Officer

23 hours ago

Yogyakarta, Yogyakarta, Indonesia A&M Co. Yogyakarta Full time 1,500,000 - 2,500,000 per year

Gambaran Umum Pekerjaan

Kami sedang mencari seorang Guest Relation Officer profesional untuk bergabung dengan tim kami di A&M Co. Yogyakarta. Sebagai GRO, Anda akan berperan penting dalam memberikan sambutan hangat dan layanan prima kepada semua tamu yang datang ke Restoran kami di Yogyakarta. Posisi ini membutuhkan individu yang ramah, komunikatif, dan terampil dalam memberikan kesan pertama yang positif.

Tanggung Jawab Utama

  • Menyambut dan membantu semua tamu yang datang.
  • Mengelola penerimaan telepon, pesan masuk, serta memberikan respon yang sopan dan ramah.
  • Memproses reservasi tamu.
  • Melakukan registrasi setiap tamu yang datang dan mengantarkan ke meja Restoran.
  • Menjaga kebersihan dan kerapihan area penerimaan tamu.
  • Memberikan layanan pelanggan yang unggul dan mendukung inisiatif perusahaan.

Keterampilan, Kualifikasi, dan Pengalaman yang Dibutuhkan

  • Minimal lulusan SMA/SMK, lebih disukai jurusan perhotelan atau pariwisata.
  • Memiliki pengalaman minimal 1 tahun sebagai Guest Relation Officer (GRO), Front Office (FO), Resepsionis, Kasir, dan SPG.
  • Terampil dalam berkomunikasi secara lisan dan tertulis dengan bahasa Indonesia dan bahasa Inggris yang baik.
  • Dapat bekerja secara individu maupun tim.
  • Bersikap ramah, antusias, dan berorientasi pada layanan prima.
  • Memiliki pemahaman yang baik tentang industri food and beverage.
  • Memiliki kepribadian dan sikap yang baik.

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