Associate Product Operations Manager

5 days ago

Indonesia Jakarta Green Office Park Traveloka Full time 120,000,000 - 240,000,000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

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Job Description

Traveloka Product Operations function is at the heart of implementation for all product and business objectives of a certain business unit. This role also offers unique opportunity to be at the intersection of business, product management, and also operations. You will be handling a distinct mission that covers both Product Support and Business Continuity. The goal of the mission is to ensure we have smooth and robust operations as well as sustainable business.

What You'll be Doing:

  • Business Continuity and Incident Handling 

    • Spearhead efforts to ensure smooth operations during high-traffic or critical periods (e.g., peak
      season, major campaigns)

    • During a crisis/incident, coordinate with Engineering, Product, Customer Operations, Partnership,
      and other stakeholders to plan and execute crisis mitigation, investigation, customer handling, and
      evaluation

    • Develop and update business continuity procedures and standards, post-mortem reports, and other
      necessary documentation before, during, and after a crisis

  • Product Troubleshooting and Fine-tuning 

    • Create a centralized reporting system to collect and process issue tickets from internal and external parties, acting as a bridge between technical and non-technical users

    • Investigate, prioritize, and solve issues/bugs/misconfigurations either by fixing them or escalating them to relevant stakeholders

    • Assist Product and Engineering teams in solving product issues by finding root causes, reproducing bugs, checking logs, and testing bug fixes as needed

    • Provide product and tool improvement suggestions based on analysis of reported issues

  • Process Improvement 

    • Identify improvement opportunities and drive improvement initiatives through new/refined procedures, tools, and projects to increase efficiency

  • Partner Integration

    • Work closely together with Product, Engineering, and other stakeholders to manage end-to-end integration with aggregators and other partners

  • Team Management

    • Mentor and allocate work to junior team members 

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Requirements

  • Minimum 3 years of experience in top-tier multinational tech or engineering firms, multinational banks, or a strong track record in building or scaling a business

  • Bachelor's degree in Management, IT, Computer Science, Administration, Design, or related fields

  • Solid technical background with understanding and/or hands-on experience in software development and web technologies, with strong problem-solving aptitude

  • Proficiency in SQL and programming languages (especially Java)

  • Excellent analytical and problem-solving skills, with strong intuition for user behaviors

  • Operations background is highly preferred

  • Strong drive to make things happen, with charisma and the ability to influence in a multicultural settin

  • Team player with proven ability to navigate stakeholders and deliver outcomes

  • Leadership or managerial experience is a plus

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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