Hotel Manager

5 days ago


Cisarua West Java, Indonesia Taman Safari Indonesia Full time 60,000,000 - 120,000,000 per year

Job Purpose:

To oversee all hotel operations to ensure smooth daily activities, guest satisfaction, cost efficiency, and achievement of revenue and service quality targets established by the company.

Key Responsibilities:

  1. Supervise and coordinate all hotel departments such as Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering.
  2. Ensure service quality, cleanliness, and product standards are consistently maintained according to SOPs and brand standards.
  3. Develop, implement, and monitor the hotel's annual budget and financial performance.
  4. Analyze financial reports, occupancy rates, and guest satisfaction data for strategic decision-making.
  5. Maintain strong relationships with guests, clients, and external partners (government, vendors, travel agents).
  6. Conduct staff training and development programs to enhance performance and productivity.
  7. Handle guest complaints promptly and professionally.
  8. Ensure compliance with government regulations, safety, and hygiene standards.
  9. Develop marketing strategies to increase occupancy and overall revenue.
  10. Provide regular operational reports to the General Manager or Owner.

Qualifications:

  • Bachelor's Degree in Hospitality, Tourism, or Business Management.
  • Minimum 5 years of managerial experience in the hospitality industry.
  • Strong leadership, communication, and problem-solving skills.
  • Proficient in English, both spoken and written.
  • Result-oriented with strong analytical and organizational abilities.

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