Service Delivery Manager

5 days ago


Menara Standard Chartered Kecamatan Setiabudi Indonesia Indonesia Cartrack Full time 2,500,000 - 7,500,000 per year


We're a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Service Delivery Manager to drive efficiency, quality, and customer satisfaction.

Key Responsibilities:

  • Oversee daily operations and optimize processes for peak performance.
  • Lead after-sales support and ensure excellent customer experience.
  • Manage installation schedules, quality control, and fault reporting
  • Supervise control room activities and maintain operational compliance.
  • Build and lead a high-performing team across functions.
  • Align local operations with regional goals, manage budgets, and report KPIs.

Requirements:

  • Bachelor's in Business, Operations, Engineering, or related field.
  • 5+ years in a managerial role
  • Proven leadership across multi-functional teams.
  • Strong analytical, communication, and problem-solving skills.
  • Fluent in English


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