Senior Section Head Operation

4 days ago

Jakarta, Jakarta, Indonesia Asuransi Astra Full time 120,000,000 - 180,000,000 per year

Job Description:

  • Analyze and propose improvements to business processes to enhance operational efficiency and service quality in Motor Vehicle Insurance operations.
  • Execute and monitor improvement projects to ensure successful implementation and alignment with performance KPIs.
  • Supervise and control all operational activities, including complaint handling, to ensure service level agreement (SLA) compliance.
  • Lead and manage a team of ±30 people, consisting of Coordinators and Surveyors across branch locations.
  • Monitor and improve service delivery and processes in alignment with operational KPIs for Motor Vehicle Insurance services.
  • Provide operational support at the
    assigned branch location (Medan, Surabaya, or Bandung), ensuring branch performance meets company standards.

Requirements:

  • Min. bachelor's degree (S1), preferably in Engineering.
  • Minimum 5 years of experience in a leadership role within a similar operational function.
  • Willing to be placed in Jakarta, Medan, Surabaya, or Bandung
    .
  • Experience in financial services is preferred
  • Strong analytical, project management, and communication skills.
  • Proven ability to work in a dynamic environment with a continuous improvement mindset.

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