Operations & Service Manager

5 days ago

Indonesia Ahti Interiors Full time 6,000,000 - 12,000,000 per year

Ahti Interiors is a design-led sanitary ware brand, supplying premium bathroom products across Bali and Indonesia. We collaborate with leading architects, developers, and interior designers to provide high-quality, sustainable bathroom solutions that blend aesthetics and function.

We are now looking for an Operations & Service Manager — a hands-on, highly organized individual who can take ownership of everything that happens after a sale is confirmed, ensuring each order flows smoothly from production to installation and after-sales support.

Tasks

About the Role

You'll be the operational backbone of Ahti, managing the full journey from order to installation.

This includes:

  • Overseeing our warehouse and logistics staff ,
  • Managing deliveries and installations staff,
  • Handling customer service and technical support staff, and
  • Closing the feedback loop with our quality team in our factories.

This is a key leadership role for someone who loves structure, problem-solving, and improving systems — someone who wants to make things run like clockwork.

Requirements
  • 5–10 years of experience in operations, logistics, or project coordination — ideally within interiors, construction materials, sanitary ware, or appliances.
  • Proven ability to manage small teams (warehouse, plumber, drivers, customer service).
  • Fluent in Bahasa Indonesia and English.
  • Highly organized and detail-oriented — can build systems from scratch.
  • Calm under pressure and naturally solution-focused.
  • Practical, hands-on mindset; enjoys seeing things move from start to finish.

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