Senior Officer, Account Services, Corporate Banking
5 days ago
Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).
Job Descriptions:
Account Management:
- Serve as the primary point of contact for corporate clients, managing their accounts effectively and ensuring smooth banking operations.
- Open, close, and maintain corporate accounts, ensuring compliance with bank policies and regulations.
Client Support:
- Address and resolve inquiries related to corporate accounts, transactions, and banking products.
- Provide expert advice on banking services, including cash management, trade finance, and payment solutions.
- Support onboarding processes for new corporate clients, including KYC (Know Your Customer) and due diligence checks.
Transaction Oversight:
- Process and monitor high-value transactions, ensuring accuracy and timely execution.
- Handle fund transfers, account reconciliation, and reporting for corporate clients.
Relationship Building:
- Build and maintain strong relationships with corporate clients to foster long-term partnerships.
- Identify opportunities to cross-sell banking products and services tailored to client needs.
Compliance and Risk Management:
- Ensure adherence to all regulatory and internal compliance requirements.
- Monitor transactions for potential fraud, money laundering, or unusual activities, reporting any concerns to relevant departments.
Operational Efficiency:
- Collaborate with internal teams to streamline processes and resolve client issues quickly.
- Continuously identify and implement improvements in service delivery.
Reporting and Analysis:
- Prepare regular reports on client activities, transaction volumes, and service effectiveness.
- Analyze client needs and recommend solutions to enhance their banking experience.
Requirements:
- Capable to do end to end process for Opening Account and Maintenance with good speed and accuracy
- Capable to perform daily account maintenance requested by BU or other Unit
- Support for any UAT and LV that related to Corporate Account Service
- Perform good control on daily operation such as email and request/inquiry from BU or other unit
- Timely problem/issues escalation to supervisor/higher management
- Comply with all internal mandatory regulation such as block leave and training requirement
- Posses good control and comply with internal/external regulation (SPO, SLA, Code of conduct, OJK/BI Regulation, DBSI internal regulation)
- Maintain good relationship within team, BU, SU and Regional Support Unit
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