Customer Service Officer

4 days ago


Jakarta, Jakarta, Indonesia PT Anugerah Adiboga Abadi Full time 10,000,000 - 25,000,000 per year

Kualifikasi:

  • Pendidikan minimal SMA/K sederajat.
  • Mengerti Media Sosial dan Marketplace.
  • Berpengalman sebagai admin Marketplace.
  • Kemampuan komunikasi yang baik dan ramah dalam berinteraksi dengan pelanggan.
  • Kemampuan dalam berkoordinasi untuk menyelesaikan masalah.
  • Pemahaman dasar tentang produk atau layanan perusahaan.
  • Bersedia bekerja secara shift.
  • Domisili Jakarta

Tanggung Jawab:

  • Membalas chat customer di Marketplace (TikTok Shop, Shopee, Tokopedia, dan Lazada).
  • Membalas DM dan comment yang masuk ke Media Sosial (Instagram, TikTok, Facebook.
  • Membalas review di Marketplace (TikTok Shop, Shopee, Tokopedia, dan Lazada).
  • Memberikan informasi produk, layanan, dan kebijakan perusahaan kepada pelanggan.
  • Koordinasi masalah pelanggan dengan cepat dan efisien.
  • Membuat daily report komplain customer, dan report yang dibutuhkan user.
  • Membangun hubungan yang baik dengan pelanggan dan meningkatkan kepuasan pelanggan.

Penempatan Teluk Gong, Penjaringan, Jakarta Utara.

Jenis Pekerjaan: Penuh Waktu, Kontrak

Panjang kontrak: 6 bulan

Pertanyaan Lamaran:

  • Tuliskan ekspektasi gaji Anda?

Pengalaman:

  • Customer Service: 1 tahun (Diutamakan)

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