Site Reliability Engineer

3 days ago

Jakarta, Jakarta, Indonesia VIDA Digital Identity Full time $90,000 - $120,000 per year

About The Job
VIDA Digital Identity is Indonesia's leading provider of digital identity verification, digital signature, and trust services , serving enterprises and government institutions with high standards of security, compliance, and reliability .

We are seeking an experienced Site Reliability Engineering (SRE) Lead to drive the reliability, scalability, and operational excellence of VIDA's core infrastructure — across both data centers and cloud environments .

The ideal candidate will have deep expertise in data center operations , infrastructure reliability , and automation , with strong experience in regulated SaaS environments .

Responsibilities
1. Site Reliability & Infrastructure Management

  • Lead the SRE function to maintain high availability and performance across all environments.
  • Manage robust, scalable, and secure infrastructure supporting VIDA's digital identity and trust platforms.
  • Establish monitoring, alerting, and incident response systems to proactively detect and mitigate service disruptions.
  • Drive automation in deployment, scaling, and recovery processes to reduce manual effort.

2. Data Center Operations

  • Oversee VIDA's physical and hybrid data center operations, ensuring performance, security, and uptime SLAs.
  • Collaborate with network engineers, cloud architects, and system admins to maintain seamless connectivity and integration.
  • Establish and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) aligned service obligations.

3. Reliability Engineering & Continuous Improvement

  • Build and maintain observability frameworks for system health and performance monitoring.
  • Conduct root cause analyses (RCA) for incidents and implement corrective actions.
  • Partner with development teams to embed reliability and performance improvements into the software delivery process.

Qualifications & Experience

  • Leadership & Team Development
  • Lead and mentor a team of SREs and infrastructure engineers.
  • Collaborate cross-functionally with Engineering, Security, Compliance, and Product teams.
  • Establish and maintain documentation and standard operating procedures (SOPs) for infrastructure management.

Must Have:

  • Bachelor's degree in Computer Science, Information Systems, or a related technical field.
  • 8+ years of experience in SRE, Infrastructure, or DevOps roles — with at least 3 years in a leadership position.
  • Strong technical expertise in data center operations , networking , load balancing , storage systems , and server infrastructure .
  • Strong knowledge of networking ( TCP/IP, BGP routing, switching, VLANs, firewalls, VPNs, Transit IP ).
  • Experience managing hybrid infrastructure environments (on-premise and cloud).
  • Experience with Linux systems administration, containerization (Docker/Kubernetes) , and Infrastructure as Code (Terraform, Ansible) .

Preferred:

  • Experience in SaaS or regulated industries

Familiarity with cryptographic systems, PKI, and HSM management .

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