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Training Team Lead

2 weeks ago

Jakarta, Jakarta, Indonesia Everlash Full time 60,000,000 - 120,000,000 per year

The Training Lead ensures the quality, consistency, and brand alignment of all technical and service training across Ever and Ruhee. This role coordinates training calendars, monitors trainer performance, tracks trainee progress, maintains training materials and SOP updates, and ensures all service standards reflect the brand DNA of luxury, hygiene, and precision.

Key Responsibilities

1. Training Coordination & Scheduling

  • Consolidate all brand training schedules (Ever, Ruhee) and ensure alignment with operational availability.
  • Manage onboarding training for new hires and refreshers for existing therapists.
  • Communicate training plans and updates to HR and Operations.

2. Quality & Standardization

  • Audit trainers' teaching delivery and technical consistency.
  • Ensure every training uses approved Ever/Ruhee SOPs and visuals.
  • Conduct surprise checks or shadow sessions on salon floors post-training to ensure application.

3. Reporting & Documentation

  • Maintain training attendance, trainee evaluation forms, and post-assessment results.
  • Prepare monthly training dashboards summarizing pass/fail rates, re-training needs, and high performers.
  • Identify potential trainers from within teams for future development.

4. Material & SOP Maintenance

  • Update training manuals and technical guidelines in collaboration with trainers and QA.
  • Ensure brand service scripts, gestures, and consultation tone remain consistent with the luxury image.

5. Communication & Alignment

  • Act as the bridge between trainers and management — translating brand direction into training execution.
  • Coordinate with Ops for roll-out timing of new services and product knowledge refreshers.

Requirements

  • 3–5 years of experience in training or operations, preferably in beauty, spa, or hospitality.
  • Strong understanding of service standards and customer experience in a premium setting.
  • Skilled in planning and delivering training programs across multiple locations.
  • Good communication and presentation skills; able to coach and motivate teams.
  • Organized, detail-oriented, and able to manage several schedules at once.
  • Passionate about beauty, luxury service, and developing people.