Assistant Store Manager

5 days ago

Jakarta, Jakarta, Indonesia Valiram Full time 5,000,000 - 10,000,000 per year

Company Description

Valiram, established in 1935 in Kuala Lumpur, Malaysia, is Southeast Asia's leading luxury goods and retail specialist. With a presence in multiple countries including Malaysia, Singapore, Indonesia, and Australia, the group operates over 500 stores representing more than 200 prestigious international brands such as Bath & Body Works, Victoria's Secret, and Michael Kors. Valiram is dedicated to creating world-class retail environments that offer exceptional shopping experiences. Headquartered in Kuala Lumpur, the company continues to bring cutting-edge concepts and the most desirable brands to the region.

Role Overview

As an Assistant Store Manager, you will act as the Store Manager's right hand in overseeing daily boutique operations. This role focuses on driving sales performance, ensuring a premium shopping experience for every customer, and supporting the development of the team.

Key Responsibilities

Operational Support

  • Assist the Store Manager in planning and executing daily store operations.
  • Handle administrative tasks, cash handling, stock control, and daily reports.
  • Ensure the boutique complies with brand guidelines and visual merchandising standards.

Sales & Performance

  • Contribute to achieving sales targets and KPIs.
  • Support clienteling initiatives to build long-term customer relationships.
  • Monitor team performance and provide feedback to enhance productivity.

Team Leadership & Development

  • Motivate, coach, and support the team to deliver outstanding customer service.
  • Assist in training team members on products, SOPs, and selling skills.
  • Act as a role model in professionalism and service excellence.

Customer Experience

  • Deliver personalized, premium service to every customer.
  • Resolve complex customer situations promptly and effectively.
  • Maintain a warm, luxury, and professional boutique environment.

Requirements

  • Minimum 2–3 years of retail experience (luxury, premium F&B, or fashion background preferred).
  • Proven leadership skills with experience supervising a team.
  • Strong sales orientation with a track record of meeting targets.
  • Excellent communication skills and passion for customer service.
  • Flexibility to work retail hours, including weekends and public holidays.

Benefits

  • Competitive salary and performance-based incentives.
  • Career growth opportunities within a global luxury brand.

  • Employee discounts

  • Only suitable candidates will be proceed.

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