Call Center

5 days ago

Yogyakarta, Yogyakarta, Indonesia PT Mindo Small Business Solutions Full time 2,000,000 - 4,000,000 per year

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply.

Responsibilities :

  • Initiate & answer phone calls with overseas clients.
  • Responding to emails and live chats originating from overseas clients.
  • Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.
  • Handling and resolving clients' inquiries and complaints.
  • Communicating and coordinating with colleagues and internal departments.

Requirements

  • Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
  • Fluently English Speaking with no accent
  • Have good problem analysis and problem-solving skills.
  • Strong time management and decision making skills.
  • Comfortable using computers.
  • Fast learner on new software
  • Ability to multi-task properly
  • Ability to handle stressful situations appropriately
  • Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
  • Can successfully communicate with the customer to gather information and learn about their needs and expectations
  • Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
  • Can adapt to a fast-paced work environment
  • Optimistic attitude towards work and with their colleagues
  • Willing to work on site
  • Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays

    - 4:00 AM - 12:00 PM

    - 12:00 PM - 8:00 PM

    - 8:00 PM - 4:00 AM

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