Customer Assistant Representative

5 days ago

Pekanbaru, Riau, Indonesia PT Karya Solusi Prima Sejahtera Full time 3,000,000 - 5,000,000 per year

Kualifikasi:

  • Pendidikan Min. D3/S1 Teknik Telekomunikasi & Teknik Informatika.
  • Memiliki pengalaman sebagai IT Helpdesk untuk menangani gangguan dipelanggan minimal selama 1 tahun.
  • Memiliki jiwa customer care.
  • Memiliki pengetahuan teknis Network.
  • Memahami konsep OSI Layer.
  • Memiliki pengetahuan TCP/IP
  • Memiliki kemampuan komunikasi yang baik.
  • Memiliki rasa empati yang tinggi.
  • Mampu bekerjasama dalam tim.
  • Mampu mengoperasikan Ms. Office.
  • Jujur, energik, komunikatif, dan mampu belajar hal baru secara cepat.
  • Penempatan wilayah Palembang.

Jobdesk:

  • Melakukan Fungsi CAR meliputi :
  • Melakukan fungsi administrasi untuk pelanggan seperti Pembuatan SLA report, MRTG, Pembuatan Surat ke Pelanggan, Restitusi, dll.
  • Melakukan Courtesy Call ke pelanggan khusus (Kritis).
  • Melakukan Courtesy Visit ke pelanggan terkait dengan evaluasi jaringan dalam rangka recovery pasca gangguan kritis.
  • Membuat materi dan Risalah rapat internal dan external.
  • Melakukan eskalasi terhadap gangguan kritis sesuai ketentuan yang berlaku.
  • Memahami customer insight dari customer yang menjadi tanggung jawabnya.
  • Bersama dengan tim sales melakukan Joint Planing Season.
  • Melakukan evaluasi dan memberikan usulan untuk meningkatan performansi jaringan pelanggan yang disampaikan ke unit kerja terkait dan pelanggan, di luar aplikasi dan perangkat pelanggan.
  • Menjadi project leader kegiatan re-engineering jaringan pelanggan.
  • Menjaga relationship dengan pelanggan melalui kegiatan formal dan non formal.
  • Bertanggungjawab untuk melindungi keamanan aset informasi serta mematuhi kebijakan dan prosedur keamanan aset informasi yang telah ditetapkan perusahaan.
  • Bertanggung jawab terhadap pencapaian mutu / kualitas pekerjaan sesuai standart ISO.

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