Loyalty Programs Manager

3 days ago

Yogyakarta, Yogyakarta, Indonesia Ambarrukmo Group Full time

Company Description

Ambarrukmo Group is a dynamic company shaping Yogyakarta's hospitality and retail landscape. Managing eight properties, including two shopping centers, five hotels spanning three to five stars, and a modern communal space. For over a decade, the group has been dedicated to fostering the growth of Yogyakarta's tourism, culture, and business sectors through the continuous development of its Intellectual Property (IP) assets.

Role Description

This is a full-time, on-site role for a Loyalty Programs Manager located in Yogyakarta. The Loyalty Programs Manager will be responsible for overseeing and managing customer loyalty programs, developing strategies to increase customer retention and engagement, and analyzing program performance. The role involves coordinating with various departments to ensure the loyalty programs align with the company's goals and objectives.

Qualification :

  1. Min. Bachelor in Marketing or Communication, and other related Major.

  2. Min. 2-3 years Manager Experience or 3-4 years Supervisor Experience on Membership Programs.

  3. Proficiency in System, Application, and Data Analytics.

  4. Possess Leadership, Problem Solving, and Team Development skills // Strong ability in coaching, mentoring, and evaluating team performance.

  5. Creative, Initiative, with willingness to adapt in Retail, Hospitality, and Lifestyle Industry.

Job Desc :

  1. Maintain Communication with Members.

  2. Nurture Ecosystem and Stakeholders as Customers or Partners.

  3. Expand Membership Database & Active Member Participation.

  4. Good in Trend Research and Strategy Building.

  5. Responsible for Membership Marketing Activation & Engagement.

  6. Review & Evaluate Membership Application regularly.

  7. Collaborate with Internal & Sister Companies.

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