Technical Writer

Responsibilities

Create and maintain documentation including user guides, release notes, FAQs, SOPs, API documentation, and product manuals.

Collaborate with developers, QA, product managers, and UX teams to gather information and ensure documentation accuracy.

Translate complex technical concepts into simple, understandable content for end-users and internal teams.

Ensure documentation aligns with established style guides, templates, and branding standards.

Update documentation in line with new product releases or feature enhancements.

Organize and manage documentation repositories on platforms such as Confluence, Notion, or internal knowledge bases.

Assist in improving documentation structure, readability, and consistency.

Conduct content reviews and ensure materials are free from errors and easy to follow.

Responsibilities

Create and maintain documentation including user guides, release notes, FAQs, SOPs, API documentation, and product manuals.

Collaborate with developers, QA, product managers, and UX teams to gather information and ensure documentation accuracy.

Translate complex technical concepts into simple, understandable content for end-users and internal teams.

Ensure documentation aligns with established style guides, templates, and branding standards.

Update documentation in line with new product releases or feature enhancements.

Organize and manage documentation repositories on platforms such as Confluence, Notion, or internal knowledge bases.

Assist in improving documentation structure, readability, and consistency.

Conduct content reviews and ensure materials are free from errors and easy to follow.

Minimum Qualifications: 6–12 months of experience as a Technical Writer or in a similar documentation-related role.

Familiarity with creating user guides, release notes, API documentation, SOPs, or product manuals.

Strong writing skills with excellent grammar and clarity in English and/or Bahasa Indonesia.

Basic understanding of software development lifecycle (SDLC) and common IT terminologies.

Ability to translate complex technical information into easy-to-understand content for non-technical users.

Experience using documentation tools such as Confluence, Notion, Google Workspace, MS Office, or similar.

Detail-oriented, structured, and able to follow documentation templates or style guides.

Good communication and collaboration skills with product, QA, and developer teams.

Who we are: Quantic is an Information Technology service and product company based in Jakarta, Indonesia and Mumbai, India, founded in 2017. We provide ready-to- use AI based solutions for some of the most common business use cases. We also have a portfolio of world-class products in Wealth Management, Lending & Collections as well as Digital Banking that we implement for your organization. Our Team: Our team has been in the forefront of technology and dealing with large mission- critical software projects for leading global organizations. Our consulting services bring to the table solid research in Data Science as well as in AI and Machine Learning techniques. Our Value: We are process-oriented, we follow global best-practices to ensure delivery. We value the robustness of software, and rigorous software engineering. Our Goals: If your organization is new to data-backed decision support analytics, then we will hold your hand and introduce you to this exciting journey. Our consultants will study your business and advise how you can benefit easily at low cost. We will launch a low-risk pilot project to show quick benefits to your stakeholders and build the organization's confidence in developing an AI based analytics system for long-term value. We will completely align with your business goals, your processes and policies, and work as an extension of your own team.