Pick up Point Team Leader

4 days ago

Makassar, South Sulawesi, Indonesia IKEA Indonesia Full time 10,000,000 - 20,000,000 per year

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day:

  • Secure a consistent, seamless and positive customer experience from home to home through all channels and improving their overall shopping experience
  • Immovable the operational process flow are well implemented and followed the SOP (Refund procedure, handling customer complaint and follow-up, inbound and outbound goods handover, the safety of co-workers and customers on site)
  • Develop the competence of the co-workers and actively encourage the co-workers to have a proper knowledge in term of communication skill to customers both offline and online
  • Demonstrate and support the unit co-workers to use their knowledge of people's life at home and consumer shopping experience to grow the business to maximize sales and generate sustained long term profitability
  • Stabilize that the unit is in excellent shape as new and presented in ways that inspire and satisfy customers, encouraging them to purchase (if applicable)
  • Identify and highlight to the unit management team the talents within the unit to secure succession and can manage more than one Pick up Point

We want you to be a person who:

  • Good retail skills, commerciality and customer focus, have awareness of trends in consumer behavior, and understand how to create business in the multichannel environment
  • Proven ability to make things happen and give direction, maintain effective work behavior in the face of setbacks or pressure, to prioritize and delegate with a high level of decisiveness
  • Experience of setting, clarifying and implementing action plans. Providing clear direction and following up goals for area of responsibility
  • Striving for excellence and high performance
  • As you will work in Pick up Point, you have the ability to work a mix of day and including have willing to be mobile and placed in Makassar or anywhere as needed

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