General Manager Operations
5 days ago
Join our client - A growing FnB Group, specializing in pastries & thai cuisines
We are looking for an experienced General Manager to oversee the end-to-end operations of multiple stores, driving operational excellence and leading expansion projects.
Job Responsibilities:
- Lead end-to-end outlet operations, including revenue management, service excellence, SOP implementation, and staff training.
- Ensure consistent operational standards and enhance the guest experience across all locations.
- Occasionally travel to other city to align SOPs and drive service improvements.
- Play a strategic role in planning and executing store expansion initiatives.
- Collaborate with cross-functional teams to optimize business performance and growth.
- 7-10 years Proven experience in managing multi-store operations, preferably in the F&B or retail industry.
- Strong leadership skills with the ability to train, mentor, and motivate teams.
- Solid understanding of revenue management, service excellence, and SOP implementation.
- Strategic mindset with experience in business expansion and operational scaling.
- Willingness to travel occasionally to Surabaya
- Ability to work in a fast-paced, dynamic environment while maintaining high operational standards.
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