Direct Contract, Field Collector, Risk Management Group
4 days ago
Business Function
Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
Responsibilities
- Proactively engage with customers to understand their financial situation and negotiate repayment plans
- Maintain accurate and up-to-date records of customer interactions and payment arrangements
- Collaborate with internal teams, such as credit and legal, to ensure effective resolution of delinquent accounts
- Provide timely and accurate reporting on collection activities and performance metrics
- Adhere to all relevant policies, procedures, and regulatory requirements
- Continuously seek opportunities to improve collection strategies and enhance customer experience
Requirements
- Minimum 2 years of experience in a similar role, preferably in the financial services industry
- Strong communication and negotiation skills, with the ability to handle sensitive conversations effectively
- Proficient in data analysis and reporting, with the ability to interpret financial information
- Excellent organizational and time management skills, with the ability to prioritize and multitask
- Demonstrated problem-solving and critical thinking skills
Commitment to providing exceptional customer service and maintaining a professional demeanor
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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