front office host

4 days ago

Jakarta, Jakarta, Indonesia Park Hyatt Jakarta Full time 200,000 - 400,000 per year

Summary

  • Assists Front Office Team Leader in the preparation and updates of the Front Office Departmental Operations Manual. Front Office Host operation in particular
  • Ensures all information including but not limited to restaurants, hotel facilities and other miscellaneous are updated periodically.
  • Ensures Guest Experience Management notes are recorded correctly and in a timely manner.
  • Maintain the Front Office – Host daily Log book.
  • Ensure all incidents are reported and submitted in timely manner.
  • Deliver the brand promise and provide exceptional guest service at all times.
  • Provide excellent service to internal customers as appropriate.
  • Aware of current promotions, policies and other important information.
  • Familiar with the hotel's products and services.
  • Implement consistent guest recognition programmes and maintains a relevant guest history database.
  • Handles all guest inquiries in a courteous and efficient manner
  • Personally and frequently verify that guests are receiving the best possible hospitality and experience during the Arrival, stay and departure.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Deliver signature experiences for each of the touchpoints a customer has during a Park Hyatt journey.

Qualifications

  • Indonesian Nationality with a degree in Hospitality or Business Management
  • Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

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