General Affair Staff

2 days ago

Tangerang, Banten, Indonesia PT Abadi Sejahtera Finansindo (Head Office) Full time

Job Description:

We are seeking an experienced and results-oriented Desk Collection Team Leader to lead our desk collection team in a Fintech company. You will be responsible for managing, monitoring, and directing the team to effectively carry out collections via telephone, as well as ensuring the achievement of collection targets and team performance.

Responsibilities:

  • Lead and supervise the desk collection team in collecting payments from clients via phone based on company-provided data.
  • Ensure the team provides clear explanations regarding payment obligations and available solutions to clients.
  • Analyze the team's daily performance, conduct evaluations, and provide training or guidance to improve individual and team performance.
  • Coordinate with relevant departments to resolve issues encountered in the collection process.
  • Prepare and present regular team performance reports to management.
  • Ensure the team has a strong commitment to achieving recovery targets and adhering to company SOPs.

Qualifications:

  • Minimum of 2 years of experience in collections, with at least 1 year in a leader or supervisor role, preferably in a Fintech or digital financial services company.
  • Excellent communication and negotiation skills.
  • Able to work under pressure and target-oriented.
  • Strong leadership skills, with the ability to motivate and develop the team.
  • Proficient in using CRM tools and collection reporting systems.
  • Willing to be placed in BSD and able to join immediately.
  • Preferably residing in BSD or nearby areas.

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