Direct Contract, Field Collector, Risk Management Group
4 days ago
Business Function
Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
Responsibilities
- Proactively engage with customers to collect outstanding payments and resolve delinquencies
- Develop and maintain strong relationships with customers to ensure timely repayment of loans
- Conduct field visits and negotiations to reach mutually agreeable payment plans
- Provide excellent customer service and handle inquiries and complaints effectively
- Maintain accurate and up-to-date records of customer interactions and payment history
- Collaborate with cross-functional teams to ensure seamless collection processes
- Adhere to all relevant policies, procedures, and regulatory requirements
Requirements
- Minimum 2-3 years of experience in a similar role, preferably in the banking or financial services industry
- Strong communication and negotiation skills with the ability to handle difficult conversations
- Excellent problem-solving and decision-making abilities
- Proficient in data analysis and record-keeping
- Ability to work independently and as part of a team
- Adaptable to changing priorities and able to work under pressure
- Commitment to providing exceptional customer service
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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