International Passenger Survey Coaching Partner

The ONS operates a flexible hybrid working model across the UK, your role is site based, you will be contracted to work from your chosen IPS site. Your data collection work will take place at your base site. For coaching partner activity you will need to be willing to travel regularly to various airports, ports and train stations across the UK.

As part of your role as a International Passenger Survey Coaching Partner there is a regular travel requirement, you will need to be willing to travel regularly to various airports, ports and train stations across the UK.

You will spend 30-50% of your time at your base location undertaking survey work, to provide enhanced survey abilities, and to maintain your expertise and competence as a subject matter expert.  The remainder of your time will be spent travelling regularly to other International Passenger Survey site locations to deliver coaching assignments and working from home to carry out tasks such (but not limited to): drafting coaching assignment reports; general admin tasks; completing mandatory and professional development training courses and more.

There is a requirement to work a minimum of 30 hours per week. Please ensure you read the candidate pack which contains the locations you can choose from as your base site location. Successful applicants currently employed within The International Passenger Survey will remain based at their existing sites.
Job Summary
The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Social Surveys Directorate (SSD) Is The Largest Directorate In ONS, Comprising 2000 Colleagues, Including The Field Communities, Split Across Six Divisions:

Social Surveys Field Collection (SSFC)

Social Surveys Telephone and Ports Collection (SSTPC)

Social Surveys Research and Production (SSRP)

Social Surveys Strategy, Research and Innovation (SSSRI)

Social Surveys Transformation (SST)

Social Surveys Central Division (SSCD)

This post sits within Social Surveys Telephone and Ports Collection (SSTPC) division which encompasses the International Passenger Survey community, who are based at airports, seaports, and international train stations across the UK, and the Telephone Operations community, which is based within our HQ offices. The division also incorporates the Survey Enquiry Line, who support field interviewers and the public who call in requesting assistance, and the Survey Validation team who undertake critical coding and editing work. The Operational Delivery Profession Hub team, which provides profession-specific support and development across Social Surveys Directorate and the wider ONS, also sits within this division.

This is an exciting opportunity at Executive Officer (EO) Grade to really make a difference and support our colleagues within our IPS interviewer community who are pivotal in our ability to deliver world class trusted statistics.

Job Description
As an International Passenger Survey Coaching Partner you will undertake high quality data collection as well as providing exemplary support to colleagues on the front line, role modelling quality data collection, and supporting colleagues to achieve fulfilment within their role through 121 shadowing, learning consolidation, role modelling, knowledge testing.

As a International Passenger Survey Coaching Partner You Will Work Alongside Existing EO Line Managers To Support And Enhance Performance And Quality Monitoring.   As Part Of The International Passenger Survey Coaching Partner Role You Will:

• Deliver 121 shadowing, learning consolidation, role modelling, knowledge testing etc to members of staff on an area of survey knowledge/skill identified as needing improvement engaged by line manager or by individual and agreed by line manager. Enhancing the competence and confidence of survey colleagues IPS communities.
• Support the transference of new processes, knowledge, and skills operationally. Facilitating practice opportunities transferring theory to practice in a safe environment building confidence and competence. As an expert in IPS surveys, the post holder will work collaboratively with line managers and wider ONS colleagues, to provide expertise across all IPS surveys, standard methods, and best practice.
• Embed effective working practices with collection colleagues role modelling the required standards, supporting a good work-life balance.
• Recognise, celebrate, and share best practice within our collection communities.

You will spend 30-50% of your time at your base location undertaking survey work, to provide enhanced survey abilities, and to maintain your expertise and competence as a subject matter expert.
For your International Passenger Survey Coaching Partner role you will travel regularly across UK as part of The International Passenger Survey community, the team is based at airports, seaports, and international train stations across the UK.

Your role is site based, you will be contracted to work from your chosen International Passenger Survey site. Your data collection work will take place at your base site. For International Passenger Survey coaching partner activity you will need to be willing to travel regularly to various airports, ports and train stations across the UK.

*Responsibilities
Role Module: Enrichment and Coaching:*

• Partner with Line Managers to evaluate survey worker performance, support recognition of excellence, and address performance gaps.
• Promote service excellence through observation, feedback, and coaching, using monitoring data to support performance reviews.
• Demonstrate best practice during fieldwork and role model adherence to survey methods, standards, and compliance requirements.
• Provide tailored advice and coaching to build survey workers' confidence and competence, both in person and remotely.
• Support induction and probation by communicating quality standards and helping new staff become confident quickly.
• Offer ongoing guidance to improve soft skills and embed effective working practices.
• Be aware of the ONS brand and use relevant examples to explain the importance of participation to respondents and colleagues.

Role Module: Subject Matter Expert:

• Maintain expert knowledge of the IPS survey portfolio, methods, and best practices for achieving cooperation.
• Provide trusted advice to support strategic development and transformation.
• Promote and support the reward and recognition scheme across the community.
• Act as a key contact for advice to survey workers, managers, HQ staff, and community champions.
• Liaise with research teams to share feedback on survey content and design, helping improve data quality.

As an International Passenger Survey Coaching Partner you will undertake high quality data collection as well as providing exemplary support to colleagues on the front line, role modelling quality data collection, and supporting colleagues to achieve fulfilment within their role through 121 shadowing, learning consolidation, role modelling, knowledge testing.

*Responsibilities
Role Module: Enrichment and Coaching:*

• Partner with Line Managers to evaluate survey worker performance, support recognition of excellence, and address performance gaps.
• Promote service excellence through observation, feedback, and coaching, using monitoring data to support performance reviews.
• Demonstrate best practice during fieldwork and role model adherence to survey methods, standards, and compliance requirements.
• Provide tailored advice and coaching to build survey workers' confidence and competence, both in person and remotely.
• Support induction and probation by communicating quality standards and helping new staff become confident quickly.
• Offer ongoing guidance to improve soft skills and embed effective working practices.
• Be aware of the ONS brand and use relevant examples to explain the importance of participation to respondents and colleagues.

Role Module: Subject Matter Expert:

• Maintain expert knowledge of the IPS survey portfolio, methods, and best practices for achieving cooperation.
• Provide trusted advice to support strategic development and transformation.
• Promote and support the reward and recognition scheme across the community.
• Act as a key contact for advice to survey workers, managers, HQ staff, and community champions.
• Liaise with research teams to share feedback on survey content and design, helping improve data quality.

Person specification

*Essential Criteria:*

• Evidence of using strong communication skills to coach, support, influence, motivate and inspire individuals to deliver excellent outputs.
• A proven ability to deliver feedback in a straightforward and encouraging manner to support colleague development.
• A proven track record of building strong and effective working relationships at pace.
• Highly organised with previous evidence of working flexibly to manage competing priorities.
• Operational excellence - evidence of delivering high-quality data collection techniques and conformity to prescribed methods.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Alongside your salary of £27,252, Office for National Statistics contributes £7,894 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we're committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Important Information
This Role Requires Access To Restricted Areas Within UK Airports. As Such, Successful Candidates Must Pass An Airside Enhanced Background Check. This Includes:

You will be required to provide a full, continuous 5-year employment history, including:

Details of all previous roles.

Explanations for any gaps of 28 days or more.

Referee contact details to verify each period of employment or inactivity.

If you have lived outside of the UK for a period of over 6 months during the last 5 years, you will need to provide a certificate of good conduct from the country/ countries you have lived in.

You will be given clear information on the above details if you are successful at interview.

If we are unable to obtain the necessary airport ID pass for you, we will be unable to proceed with your employment, and any job offer may be withdrawn.
Artificial intelligence (AI)
software such as ChatGPT, Claude, Copilot and Gemini are powerful tools that can create and review text in ways that mimic what people can do. These tools can help you enhance your application and prepare for the process, but it is essential you use them appropriately.

They must also not be used to provide misleading or false information at any stage of the application journey.

It is also important to understand that while AI can help you prepare for an interview, you must not use it to produce responses during an interview.

For full guidance in relation to the use of AI through the recruitment process, please click here.

Application Process
Number of Stages: 2 stage process
Stage 1:
Application

Stage 2:
Interview

Stage 1 – Application
The assessment process at the application stage will be based on your work history, skills, experience, CV, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, it will state the maximum wordcount allowed, which should not be exceeded. Where it is a requirement to make a personal statement, you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

Stage 2 – Interview
If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

Interviews will be carried out via Microsoft Teams.

A presentation will be required at interview.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

The Sift will be conducted from 11/11/2025
Interviews will be conducted from 01/12/2025
When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date
.

For the full terms and conditions of the post, please see attachment. Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Karim Baaziz
• Email :

Recruitment team

• Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission