Front Office

5 days ago

Jakarta, Jakarta, Indonesia Damessa Family Dental Care Full time 10,000,000 - 20,000,000 per year

Overview

Bertanggung jawab sebagai garda terdepan klinik dalam memberikan layanan ramah, profesional, dan efisien kepada pasien, termasuk pengelolaan jadwal, administrasi, dan koordinasi dengan tim klinik untuk memastikan pengalaman pasien yang positif.

Roles

  • Menyambut pasien dengan sopan dan ramah.
  • Memberikan informasi layanan, jadwal dokter, dan prosedur klinik.
  • Menangani keluhan pasien secara profesional.
  • Mengatur dan mengonfirmasi jadwal reservasi pasien.
  • Mencatat dan memperbarui data pasien di sistem klinik.
  • Menangani pembayaran, membuat kuitansi, dan mencatat transaksi.
  • Berkoordinasi dengan Dental Assistant dan dokter untuk kesiapan pasien.
  • Menginformasikan perubahan jadwal atau kondisi mendesak kepada tim terkait.
  • Menyimpan dan mengarsipkan dokumen sesuai prosedur.
  • Menjaga kerahasiaan data pasien.
  • Memastikan area front office rapi, bersih, dan nyaman.
  • Mematuhi SOP dan standar pelayanan klinik.

Requirement

  • Pendidikan minimal S1 Administrasi, Perhotelan, atau bidang terkait.
  • Berpengalaman di layanan pelanggan/administrasi (diutamakan di klinik/rumah sakit).
  • Mampu mengoperasikan komputer & aplikasi administrasi.
  • Berpenampilan rapi, komunikatif, dan memiliki keterampilan interpersonal baik.

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