Reservation & Booking Supervisor

4 days ago

Sleman Yogyakarta, Indonesia Werkudara Group Full time 3,500,000 - 7,000,000 per year

Job Description:

  1. Mengelola, memantau, dan mengoordinasikan seluruh proses reservasi dan booking pelanggan (hotel, tiket, transportasi, paket perjalanan, atau layanan lain sesuai bisnis perusahaan).
  2. Menjamin ketersediaan dan akurasi data reservasi dalam sistem, termasuk melakukan verifikasi dan konfirmasi kepada pelanggan.
  3. Menyediakan informasi produk/jasa secara lengkap dan akurat melalui telepon, email, chat, atau kanal komunikasi lainnya.
  4. Menangani permintaan khusus, perubahan jadwal, pembatalan, serta kendala yang dihadapi pelanggan secara cepat dan profesional.
  5. Melakukan koordinasi dengan tim operasional, vendor, dan pihak terkait untuk memastikan kelancaran pemesanan dan layanan pelanggan.
  6. Memantau performa tim reservasi (jika ada) serta memastikan standar pelayanan diterapkan dengan baik.
  7. Menyiapkan laporan harian, mingguan, atau bulanan terkait data reservasi, ketersediaan, tren pelanggan, dan temuan operasional.
  8. Menangani keluhan pelanggan dengan pendekatan service-oriented sesuai SOP perusahaan.
  9. Berkontribusi dalam pengembangan SOP reservasi dan peningkatan efisiensi workflow.
  10. Menjaga kerahasiaan data pelanggan serta memastikan kepatuhan terhadap kebijakan internal.

Job Qualification:

  1. Pendidikan minimal SMA/SMK; lebih disukai D3/S1 di bidang Perhotelan, Pariwisata, Administrasi, atau bidang terkait.
  2. Memiliki pengalaman minimal 2–3 tahun di bidang reservasi, booking, travel handling, customer service, atau hospitality.
  3. Memiliki pengalaman minimal 1 tahun menjadi supervisor atau leader team.
  4. Memiliki kemampuan komunikasi yang baik, sopan, ramah, dan service-minded.
  5. Menguasai penggunaan komputer, internet, aplikasi booking, dan sistem reservasi (akan menjadi nilai tambah).
  6. Mampu berbahasa Inggris secara pasif/aktif; bahasa asing lainnya menjadi nilai lebih.
  7. Memiliki kemampuan multitasking, teliti, rapi dalam administrasi, dan mampu bekerja dengan tenggat waktu.
  8. Mampu mengoperasikan Microsoft Office (terutama Excel dan PowerPoint).
  9. Mampu bekerja dalam tim maupun secara mandiri.
  10. Berorientasi pada layanan pelanggan dan penyelesaian masalah.
  11. Bersedia bekerja secara on-site sesuai kebutuhan operasional.

Note:

  • Work Device
  • Monthly internet provided
  • Collaborative working space
  • Free lunch
  • Benefit internal/external activity

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