Customer Support Executive

5 days ago

Jakarta Metropolitan Area, Indonesia LittleLives Full time 15,000,000 - 30,000,000 per year

In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people's person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working environment,
here is a position for you
Here is what you can achieve with us:

  • Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam, Thailand
  • Be part of the LittleLives Team that supports your personal and professional growth
  • Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
  • An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

What you will be doing:

  • As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdesk
  • Update the website's Frequently Asked Questions (FAQ) page
  • Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
  • Supporting onboarding training, either by facilitating sessions or assisting as a trainer aide (travel expected)
  • Propose your own creative projects (on operations, products, services etc) and take charge of its growth. You will be amazed by what you can achieve with us

Requirements

  • Exceptional communications skills in both English and Chinese
  • Organised and has a knack at keeping things clear and in order
  • You are patient and have imaginative ways to disseminate information to any group
  • You possess an eye for detail and is eager to master intricate systems
  • You are driven and work hard to achieve small successes every single day
  • Prior experience in early childhood or customer support will be a wonderful bonus

If you say yes to these points, apply away

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