CRM Trainer

4 days ago


Jakarta, Jakarta, Indonesia Home Credit Indonesia Full time 50,000,000 - 100,000,000 per year

You will responsible to:

  • Update and revise current training materials and document to ensure that every training program will answer the need of CRM function and incorporate change in business.
  • Conduct training the trainers and staff via in-class, e-learning platform, on the floor as well occasionally in the field to ensure all relevant training is delivered in an innovative, enthusiastic and effective way.
  • Develop the e-learning content and system including the reporting, to ensure are material are relevant, up to date and to monitor the level of completeness for each module within targeted population.
  • Manage training calendars and administer courses attendance and assessment to ensure training schedule is align with participant.
  • Maintain sufficient resources (such as training materials, training supplies, training room) for effective training delivery.
  • Deliver training evaluation report as part of evaluation and input for future improvement.
  • Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings.
  • Work collaboratively within various roles within CRM Support to ensure the relevance and quality of content and support new processes, products and other changes implementation.

We are looking for talent with:

  • Bachelor Degree in any discipline, Bachelor from Psychology, Social Science & Communication will be an added value,
  • Min 1 year experience in training with at least 1 years focus in telesales/call center area,
  • Good skill with Microsoft Office Suite - Words, Excel, and especially Powerpoint,
  • Good communication and presentation skill both written and verbal in Bahasa and English,
  • Having a good adaptability, initiative and independence,
  • Comfortable working in a high paced, demanding and agile environment.

  • Tele Sales Trainer

    4 days ago


    Jakarta, Jakarta, Indonesia ADI Group Full time 4,000,000 - 6,700,000 per year

    Role : Telesales Trainer  (English Speaking)Location: JakartaBudget: 6,700,000 IDRNOTE:- min Bachelor degree- exp as sales trainer for min 1 year- ready to work in shifts including night shiftPermanent Role with one of the TOP GLOBAL BPO for JakartaResponsibilities:Provide employees with skills-based, client coaching to support achievement of specific...


  • Jakarta, Jakarta, Indonesia Kredivo Group Full time 900,000 - 1,200,000 per year

    What You'll do :Relationship Management: Build and maintain strong relationships and be the main point of contact for key account merchants. Performance Monitoring: Track and analyze data to identify areas for improvement, report performance to stakeholders and exceed sales targets Strategic Planning: Create and execute strategic plans to drive revenue...


  • Jakarta, Jakarta, Indonesia Paradigm Fitness Indonesia Full time $30,000 - $60,000 per year

    Position Overview: As a Membership Advisor in the fitness industry, your primary role is to attract new members to our fitness center and retain existing members. You will be responsible for selling memberships, promoting our fitness programs, and ensuring a high level of customer satisfaction. Your goal is to help prospective members understand the value of...

  • Marketing Manager

    4 days ago


    Jakarta, Jakarta, Indonesia Status Pro Sport Indonesia Full time 120,000 - 240,000 per year

    About Status Pro SportStatus Pro Sport is a one-stop sport marketing agency for football players, trainers, esport players, and supporting professionals. Our team consists of (former) players, experienced entrepreneurs, and fully dedicated professionals to support our clients through their entire journey. We represent our clients' interests to help them...

  • Technical Trainer

    1 week ago


    Jakarta, Indonesia PT Humana International Indonesia Full time

    **Duties**: 1. Create and review technical training programs according to organizational requirements 2. Prepare training schedules٫ classroom agenda and training materials٫ such as presentations٫ worksheets. 3. Develop course content according to objectives 4. Perform and conduct on-site training when needed 5. Manage data on completed courses٫...

  • Technical Trainer

    5 days ago


    Jakarta, Indonesia Humana International Full time

    **Duties**: - ** **Create and review technical training programs according to organisational requirements - Prepare training schedules٫ classroom agenda and training materials٫ such as presentations٫ worksheets and so on - Develop course content according to objectives - Perform and conduct on-site training when needed - Manage data on completed...

  • Sales Trainer

    4 days ago


    Prosperity Tower, th Floor, SCBD Jl. Jend. Sudirman Kav. -, Jakarta, Indonesia Luxehouze Full time $60,000 - $120,000 per year

    Responsibilities:Develop and Design Training Programs:Design, develop, and implement comprehensive training programs to improve the sales team's performance, including product knowledge, sales methodologies, communication skills, and customer service.Customize training materials (e.g., presentations, eLearning modules, job aids) tailored to specific sales...

  • Business Operation

    2 weeks ago


    Jakarta, Indonesia PT Indonesia Fintopia Technology (Easycash) Full time

    Supervise and guide the local on-site telemarketing teams in Indonesia. - Optimize the performance of management and operational processes while providing support to call center teams. - Analyze business data, make adjustments based on the results, and act as a trainer to enhance agents' skills. - Be familiar with CRM systems, maintain communication with the...


  • Jakarta Metropolitan Area, Indonesia Kredivo Group Full time 10,000,000 - 20,000,000 per year

    What You'll DoRelationship Management: Build and maintain strong relationships and be the main point of contact for key account merchants.Performance Monitoring: Track and analyze data to identify areas for improvement, report performance to stakeholders and exceed sales targetsStrategic Planning: Create and execute strategic plans to drive revenue growth...


  • Jakarta, Indonesia PT. Global Alih Daya Full time

    **Tanggung Jawab Utama** - Melakukan monitoring dan evaluasi terhadap rekaman percakapan antara agent CS dan nasabah. - Memberikan feedback dan rekomendasi perbaikan kepada agent berdasarkan hasil evaluasi. - Membuat laporan kualitas layanan, tren kesalahan, dan area yang perlu ditingkatkan. - Bekerja sama dengan Team Leader dan Trainer untuk meningkatkan...

  • Project Manager

    2 weeks ago


    Jakarta, Indonesia Ascentis Pte Ltd Full time

    COMPANY DESCRIPTION A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past...


  • Jakarta Metropolitan Area, Indonesia Kredivo Group Full time 120,000,000 - 240,000,000 per year

    Job DescriptionMonitoring existing merchant performance & exceeding sales targets as assignedManaging daily operations for assigned merchants such as performance monitoring or resolving merchant issues & concernSupport & administrative merchant duties such as creating confirmation letter, request branding, CRM, create promo, etcMain internal point of contact...


  • Jakarta, Indonesia DKSH Full time

    Location: Jakarta, ID, ID- Global Business Unit: OTH- Job Function: Legal- Requisition Number: 166803- Description: **Job Summary**: Design, develop and implement the Group's compliance policy framework, including the resolution of non-compliance issues and reporting **General Responsibilities**: - Support superior in managing day-to-day operating...


  • Jakarta, Indonesia Time International Full time

    Jakarta What You'll Do: - Develop and implement training programs to enhance sales skills and product knowledge among team members. - Conduct regular coaching sessions with sales staff to improve performance, provide feedback, and set goals. - Analyze sales data and customer feedback to identify areas for improvement and develop actionable strategies. -...