Customer Service
2 weeks ago
**Informasi Lowongan**
**Tipe Pekerjaan**
**Remote/On-site**
**Fungsi Pekerjaan**
Layanan Pelanggan
**Jenjang Karir**
Pemula / Staf, Staf Senior
**Job Deskripsi**
1. Memberikan informasi (fasilitas, jadwal praktek dokter, dan acara-acara yang berlangsung, dll) kepada pelanggan baik yang datang langsung, melalui telepon, maupun sarana komunikasi lain, agar pelanggan mengetahui dan tetap menggunakan fasilitas pelayanan rumah sakit.
2. Sebagai mediasi pelanggan dalam menyampaikan dan menangani keluhan demi memberikan kepuasan terhadap pelanggan terhadap pelayanan.
3. Menerima dan menghubungkan telepon dari dalam dan luar Rumah Sakit Serta membalas chat di whatsapp aplikasi
4. Mengupdate informasi jadwal dokter di social media RS
5. Menerima seluruh keluhan/ masukan dari pelanggan dan melaporkan kepada Supervisor Customer Service.
6. Berkoordinasi dengan unit terkait untuk keluhan/ masukan yang diperoleh untuk mendapatkan pemecahan masalah yang cepat dan tepat.
7. Turut serta dalam kegiatan promosi dalam bentuk publikasi massa guna meningkatkan jumlah pelanggan.
8. Menghubungi pasien post rawat inap sesuai klasifikasi pasien follow up call
9. Memastikan poster, spanduk atau alat promosi lain terpasang sesuai dengan hari.
10. Melakukan seluruh aktivitas kerja sesuai dengan prosedur dan pedoman kerja yang berlaku.
**Persyaratan**
**Tingkat Pendidikan**
S1, D3
**Jurusan Pendidikan**
Pariwisata dan Perhotelan, Semuanya
**Minimal Pengalaman**
2 tahun
**Deskripsi Persyaratan**
1. Pendidikan Minimal D3/S1
2. Pengalaman kerja mínimal 2 tahun
3. Berpenampilan menarik
4. Mampu mengoperasikan komputer dengan baik, mínimal untuk program MS Office
5. Dapat berkomunikasi dengan baik dan dapat berbahasa Inggris mínimal pasif
6. Customer Oriented
7. Mempunyai integritas yang baik
8. Bersedia bekerja Shifting
9. Memiliki jiwa melayani dan komunikatif
10. Bersedia berkerja shifting
11. Memiliki pemahaman dalam consumer management
**Skill yang Dibutuhkan**
**Lokasi**
**Kota**
- Jakarta Barat**Alamat**
- Jl. Kyai Tapa No.1 Rt. 10 Rw. 10, Kel. Tomang, Kec. Grogol, Jakarta Barat**Tentang Perusahaan**
**Rumah Sakit Sumber Waras**
**Industri**
- Tidak disebutkan**Benefit**
**Deskripsi Perusahaan
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