Customer & Operational Support Supervisor

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...

Key Responsibilities 1. Supporting Business Operation of MS Project in utilizing resource from talent, project delivery and tools digitalization. 2. In charge of MS Project Talent development such as managing talent’s classification and qualification, talent’s personal business commitment, talent’s mobilization plan and organizational climate...

Validate Customer Profile - Receive customer order and forward to International Freight Forwarding Operator (IFFO) for simple shipments - Secure correct implementation of new traffics - Receive and Monitoring International Freight Forwarding Operator (IFFO) record customer order in the TMS (Transport Management System); validate alignment of the customer...

**Company Description** McEasy, a transportation management solution to simplify complex logistics operations. is looking for a **Customer Service Supervisor**_ _to join our ever-growing team! We are looking for individual who is able to handle escalations, supporting team member, and troubleshooting customer issues to effectively managing our services in...

-Job Advert Details **Some careers shine brighter than others.** If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

The Customer Call Operations Supervisor is responsible for overseeing all aspects of customer call interactions, managing both inbound and outbound calls, and ensuring the effective use of the Genesys platform for optimal customer service. This role focuses on providing high-quality support, achieving operational efficiency, and enhancing customer...

**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

Brief Requirements: - Min. Bachelor Degree any major - Has experiences in Retail, Service, Logistic Industries - Handling Operations (Inventory Management & Asset Management) - Handling Customer Support (Complaints & After Sales Service) - Familiar working with Google Workspace, Google sheet, Office, Software Tech - Good Analytical Thinking, Agile, Fast...

We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team! **Are you a passionate leader **passionate with delivering exceptional player experiences?** B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our...

Live Play Mobile is disrupting social gaming with a new type of mobile experience. With global operations in San Francisco, Los Angeles and Kiev, Ukraine, we are a team of gaming veterans, and technology rockstars who think about games differently. We combine the latest live video streaming technology, world class game design, and best-in best-in-class...

Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

**Job Descriptions**: - Responsible for monitoring and controlling the work of Customer Support Agents - Supervise the work of customer support to ensure adherence to quality standards, deadlines, and proper procedures - Analyse customer experience reports and insights and recommend improvement suggestions and initiatives. - Investigate (and correct)...

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and...

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...

**Responsibilities**: - Lead Customer Support team to make sure smooth operation process to deliver excellent customer satisfaction - Initiate improvement strategy to increase customer satisfaction rate - Maximizes on customer support operational performance through the provision of technical advice to customer support agents, detecting and diagnosing...

Validate Customer Profile - Receive customer order and forward to International Freight Forwarding Operator (IFFO) for simple shipments - Secure correct implementation of new traffics - Receive and Monitoring International Freight Forwarding Operator (IFFO) record customer order in the TMS (Transport Management System); validate alignment of the customer...

We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with...

**Company Overview** We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1,900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 80 talented individuals, we are committed to transforming...

**Job Description**: We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. The efficiency of cargo movements relies heavily on strong guidance from our...

Oversee and ensure the daily operations of the customer relations team run smoothly. - Handle customer complaints directly (face-to-face/walk-in) in a professional, prompt, and effective manner. - Identify customer issues and provide solutions to improve customer satisfaction. - Manage and monitor customer feedback, creating reports on recurring issues or...