Jobs: contact center agent

CONTACT CENTER AGENT Penempatan: YOGYAKARTA Deskripsi Kerja:Memberikan informasi, menerima & menangani keluhan nasabah yang menghubungi ke layanan Contact Center Perusahaan melalui Email, Chat, Sosmed dan Inbound CallKualifikasi :• Berpengalaman sebagai Contact Center Agent (Livechat dan Inbound Call), diutamakan bidang perbankan• Bersedia bekerja...

A Contact Center is a department that manages customer interactions across multiple channels. In addition to handling inbound and outbound calls, contact center agents also communicate with customers via email, messages, chat, validation and social media.The Contact Center consists of:Customer ServiceDesk CollectionValidation OfficerTelemarketingContent...

Klien kami sebuah Perusahaan Perbankan Swasta Nasional Terkemuka di Indonesia saat ini sedang membuka lowongan kerja untuk posisi: CONTACT CENTER AGENT Penempatan: SEMARANG Deskripsi Pekerjaan: - Memberikan informasi, menerima & menangani keluhan nasabah yang menghubungi ke layanan Contact Center Perusahaan. Kualifikasi: - Pria / Wanita, Usia maks....

CONTACT CENTER (MULTI CHANNEL)Penempatan : JAKARTA RAYA Jobdesk:• Contact Center Agent untuk handel Inquery, Request, Complaint• Mengelola interaksi dengan pelanggan melalui berbagai saluran komunikasi seperti telepon, email, chat, video call dan media social (multi channel)Kualifikasi :• Memiliki pengalaman sebagai agent contact center perbankan...

Company DescriptionAgent & Co specializes in providing innovative solutions for contact centers, helping businesses deliver exceptional customer experiences. By offering tailored services, Agent & Co ensures that clients achieve seamless communication and operational efficiency. As a trusted partner for contact center services, the company focuses on...

Tugas dan Tanggung Jawab:Menerima dan membalas keluhan, permintaan dan informasi dari pelanggan melalui channel email, social media, Live Chat & InboundMemiliki pemahaman dalam menangani PelangganRespon cepat dan akurasi yang baikMengetahui apa yang menjadi kebutuhan pelanggan dan analisis yang baikKualifikasi:Pendidikan min Diploma 3Memiliki pengalaman...

Looking for agents to handle your contact center? Agent & Co (Contact Center Services) in Jakarta, Indonesia is a responsive and reliable partner for your business needs. For more information, visit our website at agentnco.com to find the best solutions tailored to your business. **Role Description** As a Sales Manager at Agent&Co (PT Global Alih...

**Company Description** Agent & Co (Contact Center Services) is dedicated to providing the best solutions for contact centers to enhance customer experience. The company offers innovative resources and strategies tailored to meet business needs effectively. To learn more about us and our services, please visit our website: https://agentnco.com/. We are...

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.Responsibilities:- Monitoring agents and coordinating to maintain KPI achievement according to SLA.- Make reports on customer complaints and...

Persyaratan **Status Kontrak**: Outsourcing Pria/Wanita Usia maksimal 25 tahun (Belum berulang tahun ke 26) Pendidikan min. D3 Sederajat Diutamakan jurusan Komunikasi & Public Relation Memiliki kemampuan komunikasi & mendengarkan aktif Diutamakan memiliki pengalaman Call Center/Contact Center Memiliki kualitas suara yang baik Bersedia bekerja...

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.Responsibilities:- Monitoring agents and coordinating to maintain KPI achievement according to SLA.- Make reports on customer complaints and...

Looking for agents to handle your contact center? Agent & Co (Contact Center Services) in Jakarta, Indonesia is a responsive and reliable partner for your business needs. For more information, visit our website at to find the best solutions tailored to your business.Role DescriptionAs a Sales Manager at Agent&Co (PT Global Alih Daya), you will be...

Looking for agents to handle your contact center? Agent & Co (Contact Center Services) in Jakarta, Indonesia is a responsive and reliable partner for your business needs. For more information, visit our website at to find the best solutions tailored to your business.Role DescriptionAs a Sales Manager at Agent&Co (PT Global Alih Daya), you will be...

Company DescriptionAgent & Co (Contact Center Services) is dedicated to providing the best solutions for contact centers to enhance customer experience. The company offers innovative resources and strategies tailored to meet business needs effectively. To learn more about us and our services, please visit our website: We are committed to helping...

Join Teleperformance's vibrant team in Bali and deliver world-class customer service for a global hospitality brand. We're looking for enthusiastic, English-speaking agents to handle customer interactions across multiple channels.ResponsibilitiesHandle calls and emails professionally.Provide accurate information about services.Upsell properties or services...

We're Hiring - Quality Assurance Contact Center Placement : Jakarta (Banking Industries) Responsibilities :1. Monitoring & Scoring: Melakukan pemantauan panggilan dan interaksi agent guna memastikan kepatuhan terhadap standar kualitas serta penerapan skrip yang berlaku.2. Reporting & Analysis: Menyusun laporan performa kualitas agent contact...

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.Responsibilities:Monitoring agents and coordinating to maintain KPI achievement according to SLA.Make reports on customer complaints and follow-up...

Join Teleperformance's vibrant team inBaliand deliver world-class customer service for a global hospitality brand. We're looking for enthusiastic, English-speaking agents to handle customer interactions across multiple channels.ResponsibilitiesHandle calls and emails professionally.Provide accurate information about services.Upsell properties or services...

Tanggung Jawab: - Memimpin, mengawasi, dan mengembangkan tim Agent L1 untuk mencapai target KPI. - Melakukan monitoring kualitas percakapan dan memberikan feedback kepada agent. - Mengelola eskalasi dari agent terkait isu yang kompleks atau sensitif. - Menyusun laporan performa tim dan memberikan rekomendasi untuk perbaikan. - Memantau traffic call/chat...

**Trainer Contact Center** - **Tanggung Jawab**:_ - Merancang dan memberikan pelatihan yang efektif kepada agent call center new hire dan staff existing (refreshment & upskill training). - Mengembangkan materi pelatihan, module, dan sumber daya pelatihan lainnya. - Memastikan pemahaman yang kuat tentang proses bisnis, produk, dan layanan perusahaan. -...